Shipping policy

Effective Date: 19 October 2026

At Princess Jewellery, we carefully prepare and package every order to ensure your jewellery arrives safely.

We offer delivery throughout the Czech Republic, across Europe and to selected international destinations. Available shipping methods, delivery estimates and costs depend on the destination, product availability and the type of jewellery ordered.

1. Company Information

Princess Jewellery s.r.o.

Václavské náměstí 785/28
Nové Město, 110 00 Prague 1
Czech Republic

Company ID (IČO): 26488752
Email: info@princessjewellery.cz

2. Shipping Within the Czech Republic

We offer several delivery options throughout the Czech Republic through PPL and Zásilkovna.

Estimated delivery time: 1–3 business days after dispatch.

Shipping Rates

Delivery Method	Shipping Cost
PPL – Parcel Box	69 CZK
PPL – Parcel Shop	79 CZK
Zásilkovna – Pickup Point	89 CZK
PPL – Home Delivery	99 CZK
Zásilkovna – Home Delivery	119 CZK

Free Shipping

We offer free standard shipping within the Czech Republic on orders of 3,000 CZK or more.

For orders below 3,000 CZK, shipping charges depend on the selected delivery method.

The available free shipping methods and any applicable conditions are displayed during checkout.

Delivery estimates apply to products ready for dispatch. Products requiring customisation or production may take longer.

3. Shipping to Slovakia

We deliver to Slovakia using available international delivery services.

Delivery Method	Shipping Cost	Estimated Delivery
Standard Delivery	190 CZK	1–2 business days

Delivery estimates begin after dispatch and do not include any additional production or customisation time.

4. Shipping Across Europe

We offer shipping to supported European destinations, including European Union countries and selected other European countries.

Delivery Method	Shipping Cost	Estimated Delivery
Standard Delivery	490 CZK	2–8 business days

Ireland

For deliveries to Ireland:

Delivery Method	Shipping Cost	Estimated Delivery
Standard Delivery	490 CZK	3–5 business days

Available carriers and delivery options may vary depending on the destination and postal code.

5. International Shipping — Rest of the World

Princess Jewellery ships to selected destinations outside Europe.

Delivery Method	Shipping Cost	Estimated Delivery
Standard Delivery	1,490 CZK	5–9 business days
Express Delivery	2,490 CZK	2–7 business days

International shipping availability depends on the destination, local regulations and carrier restrictions.

The available delivery methods and final shipping costs are displayed during checkout.

Delivery estimates do not include customs clearance delays or additional production time.

6. Order Processing and Dispatch

Orders for jewellery that is available in stock are prepared for dispatch as soon as reasonably possible after order confirmation and any required payment verification.

Orders are generally processed on business days, Monday to Friday, excluding Czech public holidays.

Orders placed during weekends or public holidays are normally processed on the next business day.

The estimated delivery times shown in this policy refer to transportation after dispatch, unless expressly stated otherwise.

Product availability and any additional processing or production time are communicated through the product page, checkout, order confirmation or direct customer communication.

7. Customised and Personalised Jewellery

Some jewellery products require additional preparation, adjustment or personalisation before dispatch.

Examples include:

Engraving
Selected jewellery adjustments
Personalised details
Other customisation services

Customised jewellery may require up to 7 working days of preparation before dispatch, depending on the requested modifications and technical requirements.

The estimated delivery time is calculated separately from the customisation period.

For more complex modifications or individually commissioned jewellery, a longer production period may be agreed with the customer.

8. Wedding Rings and Made-to-Order Jewellery

Wedding rings are generally manufactured individually after an order has been placed.

Standard Wedding Ring Production

Estimated production time: approximately 4 weeks.

This production period is separate from the shipping time.

For example, a wedding ring ordered for delivery within the Czech Republic may require approximately 4 weeks of production, followed by an estimated 1–3 business days for delivery after dispatch.

Express Wedding Ring Production

Express production may be available for selected wedding ring designs.

Where offered and confirmed, express production generally takes approximately 4–7 working days, subject to technical feasibility and the applicable surcharge.

Express production must be agreed and confirmed before production begins.

Bespoke Jewellery

Fully bespoke jewellery, special gemstone orders and individually designed pieces may require different production times.

The estimated completion date will be communicated individually.

All production times are estimates unless a specific binding completion or delivery date has been expressly agreed.

9. Tracking and Delivery Notifications

Where supported by the selected carrier, customers receive shipping confirmation and tracking information once their order has been dispatched.

Tracking details may be sent by email or directly by the delivery provider.

Depending on the carrier and delivery method, customers may receive additional notifications concerning:

Estimated delivery dates
Parcel tracking updates
Pickup point availability
Delivery attempts
Parcel collection instructions

Tracking availability and notification methods may vary by carrier and destination.

10. Pickup Points and Parcel Lockers

Customers may select available parcel lockers or pickup points during checkout.

These may include PPL Parcel Boxes, PPL Parcel Shops and Zásilkovna Pickup Points.

The available pickup locations depend on the delivery destination and the selected service.

Once a parcel is ready for collection, the delivery provider will normally communicate the applicable pickup instructions and collection deadline.

Customers are responsible for collecting parcels within the period specified by the carrier.

11. Delivery Delays

We make reasonable efforts to prepare and dispatch orders within the communicated timeframes.

However, delivery may occasionally be affected by:

Carrier delays
Public holidays
Adverse weather conditions
Customs procedures
Incorrect or incomplete delivery information
Unforeseen production difficulties
Other circumstances outside our reasonable control

If we become aware of a significant delay affecting an order, we will make reasonable efforts to inform the customer.

Delivery estimates are not guaranteed delivery dates unless expressly agreed.

Nothing in this policy limits statutory consumer rights in the event of delayed delivery.

12. International Customs, Duties and Taxes

For orders delivered outside the European Union, additional customs duties, import VAT, clearance fees or other local charges may apply.

Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping fee.

The recipient may be responsible for paying applicable import charges to the carrier or local customs authority.

Customs regulations vary by country and may depend on the value, type and origin of the jewellery.

Customers are encouraged to check the import requirements of their destination country before ordering.

Princess Jewellery is not responsible for customs processing delays outside its reasonable control. This does not affect mandatory consumer rights.

13. Incorrect Addresses and Undeliverable Parcels

Customers are responsible for providing accurate and complete delivery information.

If an incorrect or incomplete address is provided, we recommend contacting us as soon as possible at info@princessjewellery.cz.

We will attempt to assist with address corrections where technically possible.

If a parcel is returned to us because of an incorrect address, failure to collect it or another circumstance attributable to the recipient, we will contact the customer to arrange an appropriate solution.

Reasonable additional shipping costs may apply where legally permissible.

An undeliverable parcel does not automatically result in cancellation of the purchase contract. Any cancellation or refund will be handled according to the applicable contractual terms and consumer protection laws.

14. Lost or Damaged Shipments

If your parcel appears lost, arrives damaged or contains an incorrect item, please contact us as soon as possible.

Email: info@princessjewellery.cz

Please include your order number and a description of the issue. Photographs may help us investigate visible damage.

We will cooperate with the relevant carrier and arrange an appropriate solution in accordance with applicable consumer protection laws.

For consumer deliveries arranged by Princess Jewellery, the risk of loss or damage generally remains with us until the goods are physically received by the customer or an authorised third party, subject to applicable legal exceptions.

Customers are not required to resolve carrier disputes themselves before exercising their statutory rights.

15. Collection at Princess Jewellery Boutiques

Where available during checkout, customers may choose to collect their order at a Princess Jewellery boutique.

We operate boutiques in Prague, including:

Václavské náměstí 28
Westfield Chodov
Westfield Černý Most

Customers will be notified when their order is ready for collection.

Availability for store collection depends on the product and selected boutique.

For products requiring production, adjustment or transfer between boutiques, additional preparation time may apply.

Customers may be asked to present their order confirmation or suitable identification when collecting their purchase.

16. Returns and Exchanges

If you wish to return or exchange your order, please refer to our separate Return & Refund Policy.

For eligible online purchases, consumers generally have a statutory 14-day right of withdrawal, subject to applicable legal exceptions.

Princess Jewellery also offers a voluntary 50-day exchange period for eligible products, subject to the applicable conditions.

Products made according to individual customer specifications or clearly personalised may be excluded from the statutory withdrawal right where permitted by law.

The voluntary exchange benefit does not limit statutory consumer rights.

17. Changes to Shipping Methods and Prices

Princess Jewellery may update available carriers, shipping methods, destinations, delivery estimates and shipping rates.

The shipping methods and charges applicable to an order are those displayed and agreed during checkout.

Changes to this policy do not retroactively alter shipping conditions already agreed under an existing purchase contract without a valid legal basis or agreement.

18. Contact Information

For questions concerning shipping, delivery, tracking or order preparation, please contact: