Frequently Asked Questions

All our gold and silver pieces are officially hallmarked by the Czech Assay Office, in accordance with national regulations. We’re also happy to provide a certificate of authenticity upon request.

Our jewelry is designed in our Prague atelier and produced in cooperation with verified partners across the Czech Republic, EU and internationally, depending on the design and materials used.

Yes. We offer jewelry with both natural, lab-grown synthetic gemstones. Each product listing clearly states the stone type and quality.

Of course! You’re welcome to visit our stores at Wenceslas Square or Westfield Chodov in Prague.

Yes, every piece is securely packaged in a box – free of charge.

Yes, every piece of Princess Jewellery comes with a certificate of authenticity. This document includes detailed information about the materials used, the type and quality of gemstones, and the total weight of the piece—providing you with full transparency and assurance of quality.

Visit our stores, where our team will be happy to measure your finger and help you find the perfect fit.
Or check our Ring Size Guide available on our website.

One free resizing is included with every ring purchased from Princess Jewellery (applies to most standard designs).

For additional resizings, the cost starts at 800 CZK, depending on the complexity of the design.

If yoUr ring is a complex or custom piece, we’ll provide an individual consultation and solution.

Absolutely. We offer bespoke jewelry services based on your ideas. Just reach out through our contact form or email.

We offer secure and insured shipping across the Czech Republic and internationally.

Czech Republic
Standard delivery: 1–3 business days

Shipping fee: Free for orders over CZK 4,000 / CZK 190 for orders under CZK 3,999

Express delivery: CZK 590 (typically next business day for in-stock items)

International Shipping
Delivery time: Usually 3–7 business days depending on the destination

Shipping fee: Calculated at checkout based on your location and order size

All shipments include tracking and insurance. For urgent orders or specific delivery requests, feel free to contact our customer service team.

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to follow the delivery status.

If you received a defective item or the wrong product, we sincerely apologize for the inconvenience. Please contact our customer service within 14 days of receiving your package.
We will guide you through the next steps and make sure the issue is resolved as quickly as possible. Be sure to include your order number, a brief description of the issue, and clear photos of the product.

We accept card payments, bank transfers, Apple Pay, and other local payment methods. Details are shown at checkout.

Yes! Every piece comes in a luxury Princess box, perfect for gifting. On request, we can also include a handwritten personal message.

Yes, we ship worldwide. For orders within the EU, customs duties, VAT, and other charges are already included in the price.

Yes, at our Prague showroom. Please arrange your visit in advance via email or phone.

Yes, within 15 days of purchase, unless the piece was customized, altered by another jeweler, or shows signs of wear or damage.

The original gift box and authenticity certificate (including GIA/HRD/IGI, if applicable) must be returned with the item.

Refunds are issued within 14 days of receiving your return. Card refunds may take a few extra days due to bank processing.

Refunds are processed using your preferred method. You can choose between a refund to your original payment card, cash (in-store only), or a store credit voucher.

Yes, jewelry can be exchanged within 30 days of purchase. The item must be unworn, undamaged, and returned in its original packaging. Please bring your proof of purchase when exchanging in store.

Different materials require different care. Visit our Jewelry Care page for detailed tips.

To keep your jewelry looking its best, store each piece separately in a soft-lined jewelry box to prevent scratches. For long-term storage, we recommend sealing items in small plastic bags with a silica gel packet to protect against moisture and oxidation. Always keep your jewelry away from humid environments and direct sunlight.

You can drop off your item at any of our physical stores. Our staff will send it to our workshop for service – please allow several days depending on current workload.