50-Day Jewellery Exchange Policy

At Princess Jewellery, we want you to feel confident and happy with every purchase. We understand that sometimes a piece of jewellery may not be quite right, whether it's a gift, a different size or simply a change of preference.

That's why we offer an extended 50-day exchange period for eligible jewellery purchased through our official online store.

This voluntary exchange policy applies to customers within and outside the European Union.

Purchases made at our physical boutiques may be subject to different voluntary exchange conditions. Please ask our boutique team for details.

1. Our 50-Day Exchange Policy

Customers may request an exchange of eligible jewellery within 50 calendar days of receiving their order.

To qualify for an exchange:

  • The jewellery must be unworn, undamaged and in its original condition, except for reasonable inspection or trying on.

  • All original packaging, certificates and accompanying accessories should be returned where applicable.

  • The exchange request must be submitted within 50 calendar days of delivery.

  • The jewellery must be securely packaged to prevent damage during transport.

Our team will assess the returned jewellery before confirming the exchange.

2. How to Request an Exchange

Exchanging your jewellery is simple.

Step 1 — Complete the Online Exchange Form

Complete and submit our exchange request form electronically.

Complete the Exchange Form Online

Please provide your order details, information about the jewellery you wish to exchange and your preferred replacement.

You do not need to print the form or include a paper copy in your return package.

Submit your request within 50 calendar days of receiving your order.

Step 2 — Receive Exchange Instructions

Once your exchange request has been received, our customer service team will provide instructions for returning your jewellery.

Please wait for our instructions before sending your item.

Step 3 — Return Your Jewellery

Carefully package the jewellery and send it to the return address provided by our team.

We recommend using a tracked and appropriately insured shipping method, particularly for valuable jewellery.

Step 4 — Receive Your Replacement

Once we have received and inspected your jewellery, we will confirm the exchange and arrange the next steps.

If your replacement jewellery has a higher price, you will need to pay the difference.

If your replacement jewellery has a lower price, our team will explain the available options before proceeding.

3. Jewellery Not Eligible for Voluntary Exchange

The extended 50-day exchange policy does not generally apply to:

  • Jewellery that has been worn beyond reasonable inspection, damaged or altered after delivery.

  • Jewellery personalised with engraving or made to individual customer specifications.

  • Bespoke jewellery created specifically for a customer.

  • Items that cannot be accepted for exchange for applicable hygiene or health-protection reasons, where the relevant legal conditions are met.

Eligibility for voluntary exchange is assessed individually.

These exclusions do not limit any statutory consumer rights, including rights relating to defective goods or the legal right of withdrawal where applicable.

4. Exchange Shipping Costs

For voluntary exchanges based on personal preference, customers are generally responsible for the cost of returning the original jewellery to Princess Jewellery.

Any delivery charges for the replacement item will be communicated before the exchange is confirmed.

If the jewellery is defective or incorrect due to an error for which Princess Jewellery is responsible, the matter will be handled under the applicable statutory consumer rights rather than solely under this voluntary exchange policy.

5. Exchanges and Your Statutory Rights

Our 50-day exchange policy is an additional benefit offered by Princess Jewellery.

It is separate from the statutory 14-day right of withdrawal generally available for eligible distance purchases and from statutory rights relating to defective goods.

The voluntary exchange conditions do not restrict or replace these legal rights.

For information about refunds, withdrawal from online purchases and defective products, please refer to our Return & Refund Policy and Warranty & Complaints page.

6. Need Help With an Exchange?

If you need assistance completing the exchange form or choosing a replacement piece, our team will be happy to help.

Princess Jewellery s.r.o.

Václavské náměstí 785/28
110 00 Prague 1
Czech Republic

Email: info@princessjewellery.cz
Phone: +420 603 338 972

Princess Jewellery – Jewellery That Says It for You.