Terms & Conditions

Princess Jewellery s.r.o. general terms and conditions

1. The PRINCESS JEWELLERY S.R.O. online shop is aimed exclusively at consumers. The following General Terms and Conditions apply to all purchase contracts between us, Princess Jewellery s.r.o., and you as a consumer concluded using the PRINCESS JEWELLERY S.R.O. online shop.

2. In all cases, it is the version of the General Terms and Conditions available on the Websites, and hence the valid General Terms and Conditions, at the time of concluding the contract that is decisive. Deviating, contradictory or supplementary agreements are not part of the contract unless we have explicitly agreed to these in writing in advance.

1. Upon concluding the order process by activating the "Purchase now" button, you bindingly declare your offer to purchase the goods selected by you (order); we will immediately confirm receipt of the order by e-mail using the e-mail address provided by you. The receipt confirmation is not a binding acceptance of the order; it can, however, be linked with an explicit acceptance declaration.

2. We are entitled to accept the contract offer included in the order within three working days following receipt. We will accept the order by means of an e-mail confirmation or by dispatching the ordered goods. The purchase contract is only concluded by means of this acceptance. We are entitled to reject the order; for example, after checking the availability of the product in stock. In this case, we will inform you of the rejection in writing or by e-mail.

3. We reserve the right to dispatch goods only in volumes customary for households.

4. After concluding the entry and prior to the binding dispatch of the order by means of activating the "Purchase now" button, all the order details are displayed for you; here, you have the opportunity to correct entry errors.

5. The contract text is saved by us and sent to you by e-mail along with these General Terms and Conditions following receipt of your order.

6. The weight of the jewel is approximate and can sometimes vary.

1. The price given on the PRINCESS JEWELLERY S.R.O. online shop at the time the order is placed is binding. The price includes the respectively valid VAT, insofar as this applies.

2. A price offered within the context of special offers is exclusively limited to the special campaign. Special campaigns are always indicated as such.

3. Shipping charges apply to deliveries. These charges are displayed to you prior to concluding the order process.

4. Payment of goods is fundamentally possible by means of a credit card (secured by 128-bit SSL encryption) or PayPal; purchasers in the Czech Republic (or other European countries, on request) can depending on the type and value of the order, also pay on the bank account. The payment types concretely available to you are displayed during the ordering process.

5. When paying using a credit card, the card is immediately debited.

6. The right of the customer to offset counter-claims shall only exist if these counter-claims are uncontested or have been ascertained to be legally binding. You can only assert the right of retention if your counter-claim is based on the same contract relation.

1. We ship worldwide. The billing and delivery address must be in the same country to enable us to process your order.

2. You will be informed of the binding period within which we will dispatch the goods in the event of the acceptance of your order (delivery time) during the course of the ordering process. The delivery time begins on a working day following receipt of your order.

3. We only ship while stocks last.

4. If for reasons for which you are responsible, the goods cannot be delivered, additional shipping charges will apply in the event of redelivery. In these cases, the shipping and return costs will be borne by you. In the case of a cancellation, Point 7 takes priority.

1. The delivered goods remain on our property until full payment of the purchase price.

2. You must handle the goods with care until the transfer of ownership has taken place.

3. Prior to the transfer of ownership, you must neither pledge the goods nor assign them to third parties as collateral. You must inform us immediately in writing in the event of pledges, seizure, or other third-party dispositions.

4. We reserve the right to demand the return of bonus products or to invoice these in the event that the prerequisites for granting the bonus product are no longer given. The prerequisite for granting a bonus product is that the purchase contract is complied with in terms of the minimum purchase amount. In other words, if you return all or part of the goods – for example, by exercising your right of cancellation – and therefore fall short of the minimum purchase amount, you no longer qualify for the bonus product. In such cases, please return the bonus product to us with your return order. If you would like to purchase a bonus product, please contact our Customer Service department directly.

The valid legal stipulations relating to the liability for defects apply.

1. Princess Jewellery s.r.o. is liable without limitation in the event of intent and gross negligence.

2. In the event of ordinary negligence, Princess Jewellery s.r.o. is liable – except in cases of damage to life, body, or health – only if essential contractual obligations (cardinal obligations) are breached. Liability is limited to contractually typical and foreseeable damages.

3. Any liability for indirect and unforeseeable damages, for standstill of production and recovery for loss of use, lost profits, lost savings and economic loss due to a third party claim shall be precluded in the case of ordinary negligence – except in the event of injury to life, body or health.

4. Any liability going beyond the liability for damages stated in this contract shall be excluded – irrespective of the legal nature of the claim made. However, the above limitations of liability or exclusions do not apply to compulsory statutory fault-dependent liability (for example, in accordance with product liability legislation) or liability arising from guarantees of characteristics irrespective of fault.

5. Insofar as liability is excluded or limited in accordance with Points 2 and 3, this shall also apply to the personal liability of salaried employees, employed persons, representatives, bodies, and agents of Princess Jewellery s.r.o.

You have the following right of cancellation:
You are entitled to cancel this contract within fifteen days without providing a reason. The cancellation period is fifteen days from when you or a third party appointed by you who is not the carrier has taken possession of the goods.
To exercise your right of cancellation, you must inform us (Princess Jewellery s.r.o., Václavské náměstí 29, 110 00 Prague, Czech Republic; e-mail: info@princessjewellery.eu) of your decision to cancel this contract by means of an unambiguous declaration (for example, a letter by post, fax or e-mail).
To observe the cancellation period, it is sufficient to send us notification of the exercising of the right of cancellation prior to the expiry of the cancellation period.
Sale items, special orders, and custom jewelry are final sale and cannot be canceled.
Goods finished in accordance with customer specifications or goods that have been clearly tailored to the personal requirements of the customer (i.e. engraved items) are non-returnable. All engraved items of jewelry are specifically for final sale and have been engraved according to customer specifications. Princess Jewellery s.r.o. is not liable for errors that are the result of customer instructions or specifications.

If you cancel this contract:
A 190,- Kč re-stock fee will apply to all returned items with a value less than 10.000,- Kč.
A 290,- Kč re-stock fee will apply to all returned items with a value of more than 10.000,- Kč.
We can refuse repayment until we have received the goods or until you have provided evidence that you have returned the goods, depending on which event is earlier.
You must send back the goods or hand them over to us without undue delay and no later than fifteen days from the day on which you notified us of the cancellation of this contract. The deadline is met if you return the goods prior to the end of the fifteen-day deadline. The direct costs for returning the goods are borne by you. You must only pay for any potential loss in value of the goods if this loss in value is the result of unnecessary handling of the goods caused by checking the composition, properties, and function of the goods.


The law of the Czech Republic applies, with the exception of UN purchasing law, which expressively shall not apply. This choice of law applies only insofar as the protection provided is not withdrawn by compulsory provisions of the law of the country in which the consumer habitually resides.

Changes or additions to this contract require the written form for validity. This also applies to changes to the written form clause.

Should individual clauses and/or stipulations of this contract be or become invalid or infeasible, this will not affect the validity of the remaining clauses and/or stipulations within this contract. The wholly or partially invalid or infeasible clauses and/or stipulations will then, in accordance with the consensual will of both parties, be replaced by clauses and/or stipulations that legally correspond as closely as possible to the original commercial intention of the invalid or infeasible clauses and/or stipulations.