Tips for storing and caring for Princess Jewellery

Care & Warranty

Basic rules for prolonging the life of the jewellery
  1. Rings and other items of jewellery should preferably not be worn while working in the house or garden, for Sterling Silver: while swimming (in salt or chlorinated water) or during sports.

  2. The jewellery should be taken off before going to bed and prior to showering.

  3. Perfume and hairspray can remove the sheen and the brilliance of the jewellery. For this reason, it is advisable to use perfume, hairspray and other cosmetics before putting on the jewellery.

  4. Imitation pearls must not come into contact with perfume, make-up or hairspray. Their coating is damaged by alcohol or other solvents. It should be stored separate from other jewellery, ideally in a fabric pouch or wrapped in a soft cloth. This will prevent your imitation pearls from being scratched. Please note: imitation pearl jewellery must not be exposed to sunlight. The UV radiation in sunlight damages and bleaches the pearls.
Tips and tricks for cleaning
  1. Soap, crème and make-up residues can be removed using an ultrasound device. The ultrasound device should not contain aggressive cleaning agents. For best results, use water and a neutral detergent.

  2. Immerse the jewellery for approx. 10 seconds and then rinse thoroughly under hot water and rub dry using a cloth or a hairdryer.

  3. Blackened items of jewellery should not be cleaned using a dipping bath or polished with a cloth as these may remove the blackening.

  4. Items of jewellery with imitations pearls, lapis lazuli, coral, turquoise, mother-of-pearl or hematite are not suitable for cleaning in a dipping bath.
Princess Jewellery warranty
  1. Your Princess Jewellery comes with a 2-year warranty covering material defects and production faults from your date of purchase. The prerequisite is that you, as the consumer, have purchased the jewellery at a Princess Jewellery-owned sales outlet or at the Princess Jewellery Online Shop. The Warranty provider is Princess Jewellery s.r.o., Václavské náměstí 785/28, 110 00 Praha 1, CZ.

  2. We will repair your Princess Jewellery jewellery within this two-year warranty period following the date of purchase free of charge. If a repair is not possible or the repair deemed too expensive, we will exchange the jewellery against jewellery of equal value free of charge. The warranty lapses in the event of incorrect use, third-party repairs and careless handling and the warranty does not cover wear-and-tear, wear parts such as leather straps and satin ribbons, abuse or if the jewellery is damaged, for example during an accident. Please note the Care instructions for Princess Jewellery.

  3. The Princess Jewellery s.r.o. warranty does not affect your rights as stipulated in warranty legislation. These remain valid even in the event of you exercising your rights under the Princess Jewellery s.r.o. warranty.

  4. To take advantage of our warranty service, you can return the defective jewellery to any Princess Jewellery-owned sales outlet within this two-year warranty period. It is essential that you include your purchase receipt when sending in your item/s. Please also include your e-mail address so that we can contact you in the event of queries. To be able to reimburse your transport costs in the event of a warranty claim, please include a copy of the transport cost receipt. For reimbursement, please also include your bank details (which will of course be handled confidentially).

    Princess Jewellery s.r.o.
    Web Shop Returns
    Václavské náměstí 785/28
    110 00 Praha 1
    Czech Republic

    For your own security, we would like to point out that defective jewellery should be returned to us by registered mail or as a parcel with a return receipt. We are unable to assume liability for damage, loss or theft during transport.
Princess Jewellery repair service
  1. Defective Princess Jewellery not covered by the warranty can be repaired for you for a fee insofar as the repair is deemed possible by Princess Jewellery s.r.o. Please note that we can only provide a repair service if it is possible to return the product to its original, perfect condition, all spare parts required for the repair are available and no third-party repair has been attempted on the article.

  2. We also maintain a repairs warehouse of stones and other components for older collections. However, we cannot guarantee spares parts for all items of jewellery.

    To take advantage of our repair service, you can return the defective jewellery to any Princess Jewellery-owned sales outlet.

    Princess Jewellery s.r.o.
    Web Shop Returns
    Václavské náměstí 785/28
    110 00 Praha 1
    Czech Republic

  3. Princess Jewellery has no fixed repair prices. We will furnish you with a non-binding quotation and you can then decide whether you wish to have the repair carried out and what you would like to have repaired. Please note that the transport costs from you and to you will also be added. You will also have to pay for these even if you decide not to have the repair carried out. For your own security, we would like to point out that defective jewellery should be returned to us by registered mail or as a parcel with a return receipt. We are unable to assume liability for damage, loss or theft during transport.

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