Shipping information

Delivery costs: 190CZK for all orders with value less than 2500 CZK
Free delivery for all orders with value more than 2501 CZK
In most cases, the delivery takes between 1 and 3 working days from receipt of the order. However, delivery can take longer as we work with external logistics partners. We kindly ask for your understanding.

Express delivery costs: 590 CZK
You will receive the desired item on the following working day. It is particularly important that you place the order from Monday to Friday until 13 pm. There will be no Saturday delivery with CESKA POSTA - DPD - FEDEX - GLS - UPS. Delivery might be delayed by one working day when there´s a Sunday / Bank holiday between placing the order and delivery. Shipment takes place from Czechia or Spain.

Delivery is made by our logistics partner CESKA POSTA - DPD - FEDEX - GLS - UPS, from Monday to Friday. Please note that CESKA POSTA - DPD - FEDEX - GLS - UPS always requires the recipient´s signature. Therefore, delivery can only exclusively be made to a designated person, possibly to a family member or a neighbor as well. If the logistics partner is unable to deliver the parcel to you, he/she will attempt to redeliver the parcel to you on three consecutive working days. Generally, the logistics partner will leave a notice of non-delivery in your letterbox after each attempt to deliver. If the logistics partner is unable to deliver the parcel to you on the third attempt, the parcel will be stored for a further 5 working days at the CESKA POSTA - DPD - FEDEX - GLS - UPS depot from where you can collect it. The address and telephone number of the delivery depot can be found on the CESKA POSTA - DPD - FEDEX - GLS - UPS notice of non-delivery.

Please use our alternative delivery address service and have your order comfortably delivered to your workplace, for example. Please note that the order billing address and the order delivery address must be in the same country. Please note that deliveries to addresses for general delivery, to a PO Box or BFPO addresses, are not possible.

Undeliverable packages
In case your package can not be delivered, this will be returned to us and then automatically credited by our returns department. If you have already paid the invoice amount, we will arrange the corresponding reversal of the credit amount.